Privacy Policy

Information We Collect

We collect information that you provide directly to us, as well as information we obtain automatically when you use our services:

Personal Information You Provide

• Contact Information: Name, phone number, email address, and postal address
• Service Requests: Details about locksmith services you need
• Payment Information: Payment method and billing details
• Emergency Information: Location and urgency details for emergency services
• Feedback: Reviews, comments, and service evaluations

Information We Collect Automatically

• Website Usage: Pages visited, time spent, and navigation patterns
• Device Information: IP address, browser type, and device identifiers
• Location Data: General location information for service area verification
• Cookies: Small data files stored on your device to improve your experience

How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide locksmith services and respond to your requests
• Communication: To contact you about appointments, quotes, and service updates
• Emergency Response: To respond quickly to emergency lockout situations
• Payment Processing: To process payments and maintain financial records
• Service Improvement: To improve our services and customer experience
• Legal Compliance: To comply with legal obligations and regulations
• Marketing: To send relevant information about our services (with your consent)

How We Protect Your Information

We implement appropriate security measures to protect your personal information:

Security Measures

• Data Encryption: All sensitive data is encrypted during transmission and storage
• Access Controls: Limited access to personal information on a need-to-know basis
• Secure Storage: Information stored in secure, password-protected systems
• Regular Updates: Security systems and protocols are regularly updated
• Staff Training: All staff are trained on data protection and privacy practices

Data Retention

We retain your personal information only for as long as necessary:

• Service Records: 7 years for financial and legal compliance
• Contact Information: Until you request deletion or opt out
• Marketing Data: Until you withdraw consent
• Website Analytics: 26 months for Google Analytics data

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

When We May Share Information

• Service Providers: With trusted partners who help us provide services (e.g., payment processors)
• Legal Requirements: When required by law or to protect our rights and safety
• Emergency Situations: When necessary to respond to emergency situations
• Business Transfers: In connection with a business sale or merger (with notice)
• With Your Consent: When you explicitly authorize us to share information

Third-Party Services

We use third-party services that may collect information:

• Google Analytics: Website usage analytics and performance monitoring
• Payment Processors: Secure payment processing services
• Communication Tools: SMS and email service providers
• Hosting Services: Website hosting and security services

Your Rights and Choices

You have certain rights regarding your personal information:

Your Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your personal information
• Withdrawal: Withdraw consent for marketing communications

How to Exercise Your Rights

To exercise any of these rights, please contact us:

• Phone: 0800-123-4567
• Email: privacy@locksmithyorkshire.co.uk
• Post: 123 Security Street, Leeds, LS1 1AA
• Response Time: We will respond within 30 days of receiving your request

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience:

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Deliver relevant advertisements (with consent)

Managing Cookies

You can control cookies through your browser settings:

• Browser Settings: Most browsers allow you to block or delete cookies
• Opt-Out Tools: Use industry opt-out tools for advertising cookies
• Third-Party Controls: Control third-party cookies through their settings
• Note: Disabling cookies may affect website functionality

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

International Data Transfers

Your personal information is processed and stored in the United Kingdom. If you are located outside the UK, please be aware that your information may be transferred to and processed in the UK, where data protection laws may differ.

Changes to This Privacy Policy

We may update this privacy policy from time to time:

• Notification: We will notify you of significant changes via email or website notice
• Review: We encourage you to review this policy periodically
• Effective Date: Changes become effective immediately upon posting
• Continued Use: Continued use of our services constitutes acceptance of changes

Contact Information

If you have questions about this privacy policy or our data practices, please contact us:

Complaints

If you have concerns about how we handle your personal information, you have the right to make a complaint:

• Internal Review: Contact us first to resolve your concerns
• Information Commissioner's Office: Make a complaint to the UK data protection authority
• ICO Contact: ico.org.uk or 0303 123 1113
• Response Time: We aim to resolve complaints within 30 days

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: To provide locksmith services you request
• Legitimate Interest: To improve services and prevent fraud
• Legal Obligation: To comply with legal and regulatory requirements
• Consent: For marketing communications and optional services
• Vital Interest: To respond to emergency situations

Conclusion

This privacy policy demonstrates our commitment to protecting your personal information and respecting your privacy rights. We are committed to transparency and will always be clear about how we use your information.

By using our locksmith services, you acknowledge that you have read and understood this privacy policy. If you do not agree with any part of this policy, please do not use our services.